1. Why this privacy charter?

ONIRO attaches great importance to the protection of your privacy and personal data. We collect and process your personal data in accordance with the applicable legal provisions in this area, namely the Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data ("Privacy Act") and the European Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("Regulation"). The processing of personal data is carried out in accordance with the obligations of the General Data Protection Regulation (GDPR).

We wish to inform you of the possible processing operations of your personal data and your rights in this regard. By using our platform/website, you expressly accept the collection and processing of your personal data by ONIRO in the manner described in this document.

We reserve the right to make changes to our Privacy Charter at any time. Any substantial modification will always be clearly communicated on our platform/website. We nevertheless advise you to consult this document regularly.

2. Who processes your personal data?

ONIRO is responsible for the website / platform.

Contact information:

ONIRO

Rue Fontenoy 30
7500 Tournai
Belgique

Company number: 0721.886.470

Email: info@onirotournai.com

3. What personal data is collected?

The processing of your personal data is limited to what is strictly necessary to achieve the purposes pursued by ONIRO.
Below are the categories of data concerned by the processing:

  • Identification data – Personal identification data
  • Identification data – Electronic identification data
  • Identification data – Electronic location data

4. What are the purposes pursued? 

ONIRO collects your personal data with the sole objective of providing you with an optimal, personalised and secure user experience of the website / platform. The collection of your personal data may increase through more intensive use of our website/platform.

The processing of your personal data is therefore essential to the proper functioning of the website / platform and the provision of our services. ONIRO undertakes to process your personal data exclusively for the following purposes:

  • To allow you access to your "user account"
  • To ensure order processing
  • To manage the contractual relationship
  • To enable invoicing and account management
  • To offer the User a general but also personalised service, including the sending of useful information, newsletters, the provision of support and the handling of complaints.
  • To improve and personalise our services
  • To detect fraud, errors and criminal behaviour.
  • To send promotional offers if you have expressly consented to this (direct marketing). In this case, you remain free to withdraw your consent at any time.

By visiting our website/platform, certain data is collected for statistical purposes. This data allows us to optimise your user experience. This includes your IP address, the geographical area of consultation, the day and time of consultation, and the pages consulted. By visiting our website/platform, you expressly accept the collection of this data for statistical purposes.

You exercise control over the data you communicate to us. When data is incomplete or incorrect, ONIRO reserves the right to temporarily or permanently interrupt or suspend certain operations.

Your personal data is intended to be used exclusively for internal purposes. Your personal data will therefore not be sold, given or transmitted to third parties, except with your prior consent. ONIRO has taken all possible technical and organisational measures to prevent a data breach.

5. We also use cookies!

When you visit our website / platform, cookies may be placed on your computer's hard drive. We use cookies to offer an optimal user experience to our regular visitors.

For more information on our use of cookies, we invite you to consult our Cookie Policy.

If you visit our website/platform, we advise you to enable your cookies. However, you remain free to disable them via your browser settings if you wish. For more details, we refer you to our Cookie Policy.

6. What are my rights?

6.1. Guarantee of fair and lawful processing

Your personal data is always processed in accordance with the legitimate purposes set out in point 4. It is collected and processed in an adequate, relevant and non-excessive manner, and is not retained longer than necessary to achieve the purposes pursued.

All technical and security measures have been taken to limit as much as possible the risks of illegal or unauthorised access to or processing of your personal data. In the event of an intrusion into its IT systems, ONIRO will immediately take all necessary measures to minimise the damage.

6.2. Right of access

If you are able to prove your identity, you have the right to obtain information about the processing of your data. You therefore have the right to know the purposes of the processing, the categories of data concerned, the categories of recipients to whom the data is transmitted, the criteria used to determine the data retention period, and the rights you can exercise over your data.

6.3. Right to rectification

Inaccurate or incomplete personal data can be corrected. It is primarily the User's responsibility to make the necessary changes in their "user account" themselves, but you may also submit a written request to us.

6.4. Right to erasure (or "right to be forgotten")

You also have the right to obtain the erasure of your personal data in the following circumstances:

  • Your personal data is no longer necessary in relation to the purposes;
  • You withdraw your consent to the processing and there is no other legal basis for the processing;
  • You have validly exercised your right to object;
  • Your data has been subject to unlawful processing;
  • Your data must be deleted to comply with a legal obligation.

ONIRO decides at its own discretion whether the criteria listed above are met.

6.5. Right to restriction of processing

In certain circumstances, you have the right to request the restriction of the processing of your personal data, in particular in the event of a dispute regarding the accuracy of the data, if your data has been processed unlawfully, if the data is necessary in the context of legal proceedings, or for the time necessary for ONIRO to verify that you can validly exercise your right to erasure.

6.6. Right to object

You also have the right to object at any time to the processing of your personal data. ONIRO will cease processing your personal data, unless it can demonstrate that there are compelling legitimate grounds for the processing which override your right to object.

6.7. Right to data portability

You have the right to obtain all the personal data you have provided to us in a structured, commonly used and machine-readable format. At your request, this data can be transferred to another provider, unless this is technically impossible.

6.8. Right to withdraw your consent

You may withdraw your consent to the processing of your personal data at any time. The withdrawal of your consent does not affect the validity of processing operations carried out prior to the withdrawal.

7. How do I exercise my rights?

To exercise your rights, you must send us a request by registered mail to the following address: Rue Fontenoy 30, 7500 Tournai, Belgium, or by email to info@onirotournai.com. We will respond as soon as possible.

8. Possibility of lodging a complaint

If you are not satisfied with the processing of your personal data by ONIRO, you have the right to lodge a complaint with the Commission for the Protection of Privacy, which becomes the Data Protection Authority as of 25 May 2018 (https://www.privacycommission.be/).